Refunds & Cancellations
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Returns & Refunds
While we do our best to ensure that you have an amazing experience with Illumive, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.
When it comes to refunds, you have two options:
We offer 100% cash refunds for any/all item(s) in your order. Your refund will be processed to whatever payment method you used when placing your order.
We offer store credit equivalent to any and all item(s) in your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please note that you will be responsible for any and all return shipping costs. You will not be responsible for return shipping costs if the item you are returning is damaged.
To return your product, you should mail your product to: Horstacker 1422 B, 6546EK Nijmegen, Netherlands
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any further questions, please feel free to contact us at Support@illumive.com